All of TurboTax’s products are very easy to use, and TurboTax asks your tax questions in plain English. One key feature TurboTax offers is excellent error checking.  If you make a significant error (like leaving a zero off the end of a number), TurboTax will prompt you to verify the number you entered is correct. This helps you avoid errors that could potentially reduce your tax refund.  

TurboTax splits your tax return into main sections that makes revisiting parts of your tax return very simple. TurboTax also automatically saves your information as you complete sections of your tax return. At the end of each section, TurboTax shows you an overview of the information you’ve entered, making it easy for you to see what you’ve completed.

The audit support center is included for free with all TurboTax products. In the event that you’re audited, the audit support center will help you find out why the IRS contacted you, determine what it means, and prepare your next steps. You also have the option of purchasing Audit Defense, which means that TurboTax will provide professional defense for you in the event that you’re audited, for $39.95.

All of TurboTax’s products give you access to technical support via phone, live chat, email, and TurboTax’s knowledgebase. Their phone support and live chat hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. PT. TurboTax’s technical support is very responsive and knowledgeable.

TurboTax has been in business for 26 years and is owned by Intuit. Intuit creates a wide array of well-known small business products. If you incur a tax or interest penalty as a result of a TurboTax calculation error, TurboTax will pay your penalty and interest. 

TurboTax also has a Maximum Refund Guarantee: if you get a larger refund or smaller tax due from using another service, they’ll refund you the federal and/or state price you paid.