CompleteTax Basic (Free) Conclusion

With the CompleteTax Basic plan, both your federal and state returns include free e-filing. The CompleteTax Basic plan is somewhat difficult to use, and CompleteTax asks your tax questions to you in a more complex manner than some of its competitors do. We also found that revisiting parts of your tax return generally takes more time with CompleteTax. 

The CompleteTax Basic plan has fairly thorough on-screen guidance and also gives you guidance for deductions. CompleteTax offers phone tax advice for three months for $19.95 on any of their products. CompleteTax Basic plan gives you access to helpful technical support via live chat, email, and CompleteTax's knowledgebase. CompleteTax doesn't offer technical support over the phone. You can use the CompleteTax Basic plan for free up to the point you decide to print or e-file, but CompleteTax doesn't offer a Money Back Guarantee once you print or e-file.

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About CompleteTax

CompleteTax offers competitive tax software products at prices lower than those offered by TurboTax and H&R Block.  CompleteTax’s Basic product is now available for free this year, which is a great value if you’re filing a straightforward tax return and want help with Life Changes (i.e. getting married, buying a house or car, having children, etc.) and importing 1099 and W-2 forms.  CompleteTax offers excellent Tax Support.  For a low price of $19.95, they will have a CPA review your tax return for errors and they will represent you in the event that you are audited by the IRS.  The only major drawback of this service is their poor tech support, which we did not find to be economical, helpful or responsive.

Full CompleteTax Company Review