CompleteTax Company Review

Pros

  • Automatically saves your return
  • Very good on-screen guidance
  • Accuracy guarantee
  • Very thorough knowledgebase

Cons

  • Difficult to navigate between sections
  • No audit triggers meter
  • Lengthy filing process
  • Does no shows your estimated return until you have finished inputting all of you federal information
  • No live tax advice available
CompleteTax Pricing
Price Range Free - $49.95
State Add-On $24.95
CompleteTax Company Ratings
3
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Overall Score: 11 / 20
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CompleteTax Conclusion

CompleteTax's products are generally less expensive than those of its competitors, but CompleteTax’s interface is somewhat lacking in user-friendliness. CompleteTax’s online tax software best suits you if you have previously filed your taxes and are somewhat familiar with tax forms. This is because CompleteTax asks your tax questions in a complex form.  Despite this drawback, CompleteTax has helpful on-screen tax guidance, in case you have any questions while preparing your taxes.

CompleteTax offers technical support for all of their tax products via live chat, email, and their knowledgebase. CompleteTax has been in business for 10 years and is a good option for the seasoned tax filer.

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CompleteTax: Ease of Use

3

CompleteTax’s tax products are somewhat difficult to use because the tax questions they ask you tend to get wordy. They split your tax return into main sections, but because they don’t include overviews of the information you’ve entered, you have to navigate to each individual section to revisit parts of your tax return. However, it is very easy to save your return and come back to it with CompleteTax.

CompleteTax: Tax Support

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CompleteTax doesn’t offer live tax advice for any of its products. You can purchase audit protection for one year for $19.95 or for three years for $29.95. If you purchase audit protection, CompleteTax will provide professional defense for you in the event that you’re audited and will work with you until your audit is closed.

CompleteTax: Tech Support

3

All of CompleteTax’s products give you access to helpful technical support via live chat, email, and CompleteTax’s knowledgebase. Technical support via phone is not available. CompleteTax’s live chat hours are M-F 8:00 a.m. to 5:00 p.m. CT.

CompleteTax: Reliability

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CompleteTax has been in business for 10 years. If you incur a tax or interest penalty as a result of a CompleteTax calculation error, CompleteTax will pay your penalty and interest. You can use CompleteTax for free up until the point you decide to print or e-file.

CompleteTax: Pricing

CompleteTax’s online tax software products are typically less expensive than those of their competitors. The prices for CompleteTax’s products range from free for their online free product to $49.95 for their online premium product, which is capable of handling federal tax returns for small business owners. If you need to file your state return, you must pay an additional fee for the state add-on. This fee is $24.95 across all of their products.